Andrew Au

andrewHau@gmail.com · (513) 284-0202

Creative professional with a focus in human-centered design and innovation with a strong foundation in community empowerment engagement, results-oriented team building, and technology and digital operations expertise. Prior professional experience includes web development, social media management, and community management. Creative, flexible, and a leader that can work individually and collaborate as a part of a team. Energized to perform at a high-level with great interpersonal skills and the ability to form lasting relationships.

About Me

Originally from Ohio, I moved to Charlotte, NC in 2008 after graduation because I wanted to live in a place with sunshine more than 3 months in a year. In my free time, I spend almost all of it with my wife and kids where I take many home videos of us together.

I have a small Youtube channel where I create and edit “glorified versions” of those home movies. Having those memories recorded and stored in a place like Youtube makes it easy for my wife and me and our families to watch these special moments in our lives with our child.

Want to connect and learn more about me? Reach out! Feel free to contact via email, phone, or socials!

Experience

EY wavespace Experience Designer

Ernst & Young
  • Assisting in designing human-centered client experiences, both bespoke and repeatable, to be used for wavespace workshops
  • Collaborate with the wavespace Experience Leader/Manager to define strategy and design for client business challenges
  • Working with the wavespace Experience team to devise strategic solutions based on multiple forms of research and analysis
  • Offer ideas on how to approach client challenges including industry trends and user experience research
  • Leverage design skills to simply and effectively visualize and represent complex business and technical scenarios through sketches, storytelling and more
  • Participate in workshops with clients to understand needs, articulate vision, and support design strategies and experiences that meet their vision and needs
  • Facilitate through the wavespace Experience by leading breakouts activities
  • Supporting the flow of the wavespace Exprience by facilitating the technical process from the back of the room and assisting clients in the use of collaboration software being used in wavespace experience workshops
October 2021 - Present

Director of Operations

Digital Charlotte
  • Oversee the operations of Digital Charlotte’s digital literacy programming including ordering and updating incentive laptops for community members, external site visits, communicating and planning with partner organizations, and scheduling with workshop facilitators.
  • Managed the complete digital marketing strategy for Digital Charlotte which includes social media (Twitter, Facebook, Instagram, and Linkedin), monthly email newsletter, and website - DigitalCharlotte.org.
  • Collected and recorded data on various Digital Charlotte digital literacy workshops and social media analytics.
  • Ran multiple ideation sessions for internal and external partners using design thinking methodology which I learned as part of my professional development through Digital Charlotte.
  • Manage the Knight School of Communication at Queens University of Charlotte’s equipment room, including the complete inventory of camera and computer gear, the equipment reservation request system, and the student employees.
  • Worked with and directed the Digital Charlotte staff team which consisted of part-time employees, student interns, student work-studies, and volunteers.
May 2016 - October 2021

Community Organizer

Tech Talent South
  • Oversee the day-to-day operations of the Charlotte campus, including, but not limited to, student recruitment to various courses held throughout the year as well as creating and fostering student & community relationships within Charlotte and surrounding cities.
  • Manage Tech Talent South’s Weekly FREE Kids Coding classes offered to the public all year-round. Assisting with the creation of the curriculum, recruiting student teachers, and interacting with the children and parents to help make each class a success for both student and teacher.
  • Assist with social media campaigns and posts, focusing on Twitter, Google+, LinkedIn, and Facebook social networks.
March 2015 - May 2016

Ruby on Rails Web Developer

Technekes LLC
  • Worked primarily in the backend of Ruby on Rail web applications, able to write code in Ruby and HTML/CSS.
  • Part of an agile development team with incorporating feedback from project managers, team leads, and other developers.
  • Main responsibility is to receive work stories to fix and resolve bugs, issues, and defects in existing applications.
August 2014 - March 2015

Project Manager of Online Rebrand

Missionary Athletes International
  • Conceptualized and implemented a redesign of the Missionary Athletes International website (MAIsoccer.com).
  • Project leader, delegating tasks and ensuring the completion of every assignment. Serving as support to project members who have questions and needs for the project.
  • Worked alongside with multiple companies to create products designed specifically for the MAI website.
November 2013 - October 2014

Administrative Coordinator of Urban Eagles Ministry

Charlotte Eagles Soccer Club
  • Help develop an infrastructure for the newly created Urban Eagles ministry within the Charlotte Eagles organization.
  • Assisting with the logistics and day-to-day operations of the Urban Eagles.
August 2010 - August 2014

Director of Social Media

Charlotte Eagles Soccer Club
  • Responsible for all the social media and digital marketing tools for the Charlotte Eagles - former USLPRO professional soccer team.
  • Increased the follower base for Charlotte Eagles in the Twitter and Facebook social networks.
  • Added and grew a follower base for the Charlotte Eagles in the Google+, Instagram, and Pinterest social networks.
  • Create a social media strategy to be implemented during the season, off-season, and in-game.
March 2011 - August 2014

Education

IDEO U

Advanced Design Thinking Certificate
2019 - 2020

IDEO U

Foundation in Design Thinking Certificate
2018 - 2019

Tech Talent South

Full Stack Web Development Bootcamp
2014

Ohio Wesleyan Universtiy

Bachelors of Science in Economics Management

Activities: Alpha Sigma Phi: Fundraising Coordinator (06-07), Interfraternity Council Representative (06-07); OWU Firedogs Ultimate Frisbee Team: Treasurer (06-08); OWU Transcript Newspaper: Advertisement Sales Representative (07-08)

2004 - 2008

Just For Fun

Youtube

First Time Dad